Commonly asked questions
That’s a valid consideration!
Firstly, the annual cost of hiring a senior-level designer now exceeds £70,000, not including benefits—and finding one who’s available can be quite challenging. Additionally, there may not always be enough work to keep them fully engaged, leading to unnecessary costs for downtime.
With our monthly plan, you gain the flexibility to pause and resume your subscription as needed, ensuring you only pay for design services when there’s work to be done.
Once subscribed, you're able to add as many design requests to your queue as you'd like, and they will be delivered one by one.
On average, most requests are completed in just two days or less. However, more complex requests can take longer.
You might be surprised to hear this, but Pezona is actually an agency of one. This means you'll work directly with me, the founder of Pezona However, requests such as animations or custom illustrations are provided by partner designers.
We understand you may not have enough design work to fill up entire month. Perhaps you only have one or two design requests at the moment. That's where pausing your subscription comes in handy.
Billing cycles are based on 31 day period. Let's say you sign up and use the service for 21 days, and then decide to pause your subscription. This means that the billing cycle will be paused and you'll have 10 days of service remaining to be used anytime in the future.Pezona provides exceptional flexibility in how you can request designs through Trello. Clients commonly submit requests directly via Trello, by sharing Google Docs or wireframes, or even by recording a brief video—ideal for those who prefer not to write out their briefs.
No problem at all! We'll keep refining the design until you're completely satisfied.
Absolutely. We operate within a highly focused framework to ensure that Pezona delivers design services tailored specifically to your needs. If a request falls outside our area of expertise, we will assist you in finding the right solution. Please note that we do not cover the following design work: document design (e.g., medical forms), complex packaging, and extensive print design (e.g., magazines, books
That’s perfectly fine. You can pause your subscription once your current design needs are met and resume it whenever you require additional services. This way, you won’t have any unused subscription time go to waste.
Due to the high quality nature of the work, we do not offer refunds.
